Woman in salon getting a facial applied

Official guidance when providing services with an unmasked client

If you provide services to a client that require a mask to be removed by the client, the provincial BC government has provided an exemption to salons, spas, and barbershops to perform those services. In a Ministerial Order, issued November 24th, 2020, the Minister of Public Safety and Solicitor General signed off on the exemption.

“Personal services” are defined as:

“a service provided by a person to or on the body of another person, and includes services provided at a barbershop, beauty parlour, health spa, massage parlour, nail salon, tattoo shop, sauna or steam bath”

The order states that any “personal service” business has this exemption that will apply to the client:

“while receiving a personal service, or a service at a health professional’s office, if removing the face covering is necessary in order to receive the service”

While performing these services, we provide these guidelines for all professionals to stay safe. While these are not mandatory, we strongly encourage these steps to keep yourself, your team, and your client safe:

  • Screen your client, your team, and yourself for exposure to COVID-19. We provide some tools for this process and recommend the government’s screening tool.
  • Providers should always wear a clean, properly fitted non-surgical mask at all times. For proper mask use, follow this guide provided by WorkSafeBC.
  • In addition, a face shield is strongly recommended. This will protect you in the event the client sneezes or coughs.
  • Provide your client with a tissue they can hold in their hand in case of a sneeze or cough.
  • We recommend you refrain from speaking at all. Ask your client to relax and enjoy the service or put on some music to fill the space. It has been demonstrated that speaking releases respiratory droplets that carry COVID-19.
  • Work in a well-ventilated area with either properly working heating or cooling systems, or work with a window slightly open.
  • Avoid working in a room where other clients or staff are. Ideally, perform services where a client is not masked in an isolated area. If that is not possible, maximize the physical distance between the client and others.
  • Exercise all other proper sanitation protocols to the fullest extent.
  • Make an effort to limit these services as best you can
  • Become BeautySafe certified and master the fundamentals around workplace hygiene. Members of the BeautyCouncil get 50% off the Level 1 course.

Find more resources here:

How to Safely Maintain Operations During the Pandemic

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